General Conditions of Sale – Cool Zone Shop
General Conditions of Sale – Cool Zone Shop
Last updated: June 1, 2025
Publication Director: Adam Bizimana
These General Conditions of Sale (hereinafter “GCS”) govern the contractual relations between Cool Zone Shop , hereinafter referred to as the “Seller”, and any natural or legal person wishing to make a purchase on the website www.coolzoneshop.com , hereinafter referred to as the “Customer”.
1. Company Information
Cool Zone Shop
Micro-enterprise managed by Adam Bizimana
Email: contact@coolzoneshop.com
Website: www.coolzoneshop.com
(SIRET to be inserted if applicable)
2. Products
The products offered for sale are those described on the website on the day the Customer consults them. Cool Zone Shop strives to present the essential characteristics of the products with the greatest accuracy. The photos are not contractually binding.
3. Price
Prices are indicated in euros (€) including all taxes (TTC).
Cool Zone Shop reserves the right to modify its prices at any time, but products will be invoiced based on the price in effect at the time the order is validated.
4. Order
The Customer can place an order via the website www.coolzoneshop.com .
Any order implies acceptance of the prices, product descriptions and these T&Cs.
The Seller reserves the right to refuse or cancel an order in the event of a dispute with the Customer or non-payment.
5. Payment
Payment is made securely online using the methods offered on the site: credit card, PayPal, etc.
The order will only be considered confirmed after payment validation.
6. Delivery
Deliveries are made to the countries offered at the time of ordering.
Indicative delivery times: 2 to 10 working days depending on the destination.
Delivery costs are indicated before final validation of the order.
Cool Zone Shop cannot be held responsible for delays related to carriers.
7. Right of withdrawal
In accordance with the law (article L.221-18 of the Consumer Code), the Customer has a period of 14 days from receipt of the product to exercise his right of withdrawal.
To do this, simply write to contact@coolzoneshop.com with your order number.
The product must be returned new, unused and in its original packaging .
Return costs are the responsibility of the Customer except in the event of an error by the Seller.
8. Guarantees
All products benefit from the legal guarantee of conformity and the guarantee of hidden defects (articles L.217-4 et seq. of the Consumer Code).
In the event of a defective or non-compliant product, the Customer is invited to contact customer service as soon as possible.
9. Customer Service
📧 Email: contact@coolzoneshop.com
📞 Support available 24/7
10. Liability
Cool Zone Shop cannot be held responsible for indirect damages related to the use of its products (e.g. loss of data, loss of use, etc.).
The Customer is responsible for the use he makes of the products purchased.
11. Intellectual Property
All elements of the site (texts, images, logos, videos, etc.) are protected by intellectual property law. Any partial or total reproduction is strictly prohibited without prior authorization.
12. Personal data
The information collected during the order process is treated confidentially. The Customer has the right to access, rectify, and delete their data (in accordance with the GDPR).
To exercise this right, contact: contact@coolzoneshop.com
13. Applicable law – Disputes
These T&Cs are subject to French law.
In the event of a dispute, an amicable solution will be sought as a priority. Failing this, the competent court will be that of the Client's place of residence or the company's headquarters.